FAQ
Non plant items are available to ship to all states however, for plants we ship Australia wide excluding the quarrantine states (TAS, WA, NT). At checkout you can select your location from the options available. For orders to TAS and WA which requires a Plant Health Certificate and inspection by Tasmanian and Western Australian Biosecutiry to meet Quarantine specifications it is the buyer's responsibility to organise the correct courier and paperwork to pick up from us.
We are happy for you to add to an existing order up to 8pm Saturday when the weeks cycle ends. This can be done by notifying us with your previous order reference number to organise consolidated shipping. If more shipping is required, we will contact you directly for this to be paid before the order is sent.
Place a Click and Collect order by emailing us for pick up. Click and Collect will allow you to enquire about your plants first and modify your order. Make sure you bring your collection notification or photo ID.
Please collect your ‘Click & Collect’ purchases within a week of purchase. If you are unable to make it in within a week please contact us via email.
If your order is not collected 7 days after purchase with no contact from you, no refunds will be given and the order will be voided.
Tracking numbers are sent to the email you provided by the carrier Oasis Folia has selected. The emails will therefore come from from Australia Post under 'PY Wong'; as the sender. Having the Australia Post tracking app on your phone is the best way to be up to date with any order coming from eParcel, Express and Standard post.
We do not accept change of mind returns. We do not accept returns or refunds if your plant dies or if you aren't happy with the condition of them due to it being damaged during transit or if you are disappointed due to the plant differing from the product image online.
Unfortunately due to the nature of live plants we are unable to offer refund for plants returned to us as they may not be return in a condition fit for resale. This applies to both in-store and online purchases
Orders may only be cancelled within 2 hours. Please email oasisfolia@gmail.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be cancelled after the order is placed.
Still have a question that you don't see answered here?
Why not get in touch, we’ll be happy to answer it for you.


